FAQ Tropics

What is shared web hosting?

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Can I host multiple Web sites within one Shared Hosting plan?

Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Is there a Money Back Guarantee?

Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Is Email hosting included in my package?

Yes, all our Hosting packages come with Unlimited Email Hosting.

Can I upgrade to a higher plan?

Yes, you can easily upgrade to one of our higher plans at any time.

Is my data safe? Do you take backups?

Yes, your data is a 100% secure and is backed-up every 5 days.

Do you include protection from viruses?

Yes, all our servers are protected by Clam AV.

Can I divide my Shared Hosting package and resell it?

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, please go to reseller page.

Do you offer SSH access?

Yes, we provide SSH access to your domain. Because this is a shared environment, you will not get root access. However, you will be able to achieve most of your requirements by having the rights to access only the files relevant to your domain.

Who do I get in touch with if I need help?

Our Support team is always at hand to assist you. You can take a look at contact us page.

Can I upgrade my WordPress Hosting plan?

No, You cannot change upgrade or downgrade plans, however the amount of RAM and CPU cores for your plan can be upgraded.

Can I add more WordPress installations to an existing plan?

No, you cannot add more WordPress installations to any plan. The number of WordPress installations will remain fixed.

Can SiteLock and CodeGuard packages be upgraded?

Currently, the included SiteLock and CodeGuard plans cannot be upgraded.

Can I use an external email service with WordPress Hosting?

Yes, you can use any 3rd party email service for your domain. In case you are using the default name servers provided with WordPress Hosting, please contact our Support team to update the relevant DNS records for your blog.

Can I use an existing certificate with my blog?

No, you cannot use an existing certificate. You will need to generate a CSR from the WordPress Hosting panel and get a certificate issued which can be installed from the panel.

Will WordPress be updated automatically?

Yes, WordPress core updates will be enabled by default.

Is there a money back period for WordPress Hosting?

No, WordPress Hosting does not have a money back period.

Is Multisite supported with WordPress Hosting?

No, Multisite is not supported.

Can I access the cPanel for my hosting plan?

No, cPanel access is not provided with WordPress Hosting.

Is an SSL Certificate included with the plan?

Yes. When you purchase a WordPress Hosting order, Free SSL powered by Let’s Encrypt, is automatically generated and installed for all domains associated with the package.

What is the difference between “WordPress Hosting” and “WordPress Hosting + Security Suite” plans?

WordPress Hosting plans are economical plans without automatic backups and anti-malware. WordPress Hosting + Security plans have the same specifications as that of the WordPress hosting plans, including automatic cloud backups and anti-malware at a cost difference.

What is Cloud hosting?

Cloud Hosting is a faster and more advanced form of Shared Hosting. It gives you access to the simple and familiar cPanel, and is powered by robust Cloud Technologies. Cloud Hosting gives you the power to scale your RAM and CPU resources, and is run on a full SSD server.

What is the difference between Cloud Hosting and Shared Hosting?

The basic difference between Cloud Hosting and Shared Hosting is the underlying technology that powers both products. With Cloud hosting, you get everything that Shared Hosting offers along with the ability to scale your CPU and RAM, and an extra boost for your website with an all SSD server stack.

What is Caching?

Website caching is a service that helps load your web pages faster, without having to overload the server during situations of high traffic. We use NGINX Plus caching to ensure that your visitors don’t get any lag while loading your website.

What is the limit for additional CPU and RAM?

Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.

Is a Dedicated IP available?

For Cloud Hosting (US) packages, you can purchase a Dedicated IP for an additional cost by raising a support ticket. Unfortunately, for Cloud Hosting (IN) packages, we do not provide a Dedicated IP.

How do I install an SSL certificate on my Website?

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

Do you provide any one click install scripts along with Cloud Hosting?

Yes - we provide ‘Quick Install’ which is accessible from your cPanel. Quick Install allows you to plug and play various scripts like WordPress, Drupal, Joomla, shopping carts like Zencart, Magento and various other billing, social networking, support and chat modules.

Is Upgrade/Downgrade possible?

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

What is your backup policy?

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.

Is there a Money Back Guarantee?

Yes, we do have a 30 day Money Back Guarantee associated with Cloud Hosting.

What are the advantages of VPS Hosting?

With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU, RAM, Disk Space and Bandwidth allocated to your VPS package will always be available for your applications. It gives you all the features and functions of Dedicated server, without the additional cost.

What is a KVM VPS?

A KVM (Kernel-based Virtual Machine) is a virtual private server which sits on top of a physical dedicated server. Resources are dedicated to the KVM VPS and are not shared with other users on the physical device, offering tremendous reliability and performance.

What is the difference between KVM and OpenVZ?

A KVM is true virtualization where the VPS operates as its own server, independently of the host node. OpenVZ is a container based virtualization which relies on the host node’s kernel.

What hosting panels are supported with HDD and SSD type plans ?

When you buy any HDD server, we have an automated installation process configured, which installs cPanel on your package. For SSD servers, cPanel and Plesk are optional panels and can be purchased and installed.

Is a Dedicated IP available?

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

What kind of support do you offer?

Our support team will assist you in managing your servers. For a list of items that we support, please use contact us page.

What is your backup policy?

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.

Is Upgrade/Downgrade possible?

Yes, you can upgrade our VPS SSD (USA & India) plans at any point. Moreover, the storage for the VPS US plans can be expanded when needed. We don’t support downgrade on any variant.

Can I upgrade from HDD-based to SSD-based plan or vice-versa?

Unfortunately, upgrades are not supported to plans having different storage type. You can only upgrade from a lower SSD plan to a higher SSD one and vice versa.

When should I choose SSD or HDD?

SSD is recommended when you need high speed with limited disk space. HDD is suited for applications with more storage space and limited disk operations.

What is reseller hosting?

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

Which Control Panels do I get with a Reseller Hosting package?

All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

How can I create Sub-Packages and manage them?

Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.

What is WHMCS and do I get WHMCS with your Reseller Hosting?

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan.

How can my Customers manage their Individual Packages?

Your Customers will be able to manage their own packages using cPanel.

What are the advantages of reseller hosting?

If you’re a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Can I upgrade between plans?

Yes, you can upgrade your existing plan to a higher plan at any time.

Is there a money back guarantee?

Yes, we offer a 100% Risk Free, 30 Day Money Back Guarantee.

Do your Reseller Hosting plans include a One-Click Installer?

Yes, all our Reseller Hosting plans come integrated with Softaculous - a popular and easy to use One-Click Installer.

How is technical support handled?

We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.

Which hosting control panels do you offer?

You can buy Plesk or cPanel license during the server purchase, or at a later time when the need arises.

Which billing panels do you offer?

We offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us at a minimal cost and install the application on your dedicated server.

What are the functions of the Server Administration Panel?

Every server comes with its Server Administration Panel by default. This panel allows you to carry out crucial server administration tasks and monitor resource consumption like GUI-based CPU, Memory, Storage & Inodes utilisation, IPs and Storage (for HDD servers only) details and functions to Rebuild, Restart, Web-based VNC and reset access credentials.

Can I configure my own RAID for drives?

The Dedicated Servers come pre-configured with RAID 1. At present, we don’t allow customisation of RAID level.

What is the port speed of the server?

The server uplink port speed is up to 1 Gbps.

How long does it take for the server to be ready?

After the payment, your server will be provisioned in about 30 minutes and you can access it via SSH. The disk resize operation, however, may still run in the background for a while after provisioning.

What is the level of support that you provide with the server?

To ensure high uptime and accessibility at all times, we are available 24x7 for any hardware, network, booting, O.S. or login issues. Our System Administration Support will also assist you with basic cPanel & Firewall setup and their issues.

Is Additional Storage available for all server configurations?

At present, the additional storage feature is only available with our HDD servers in the US data centre.

Can I use a Dedicated Server for email marketing?

Dedicated Servers can be used for Websites, Databases, Custom Applications, Ecommerce, DNS, File Storage and Emails. Emails, however, must be restricted to personal, organisational or professional purposes. The use of Dedicated Servers to send out mass emails/marketing is NOT recommended and can attract penalties.

Can I use virtualisation software on the server?

Our Dedicated Servers are virtualised (1:1). Thus, nested virtualisation will not work due to network restrictions on the host system.

Do you provide any backup service?

We don’t have any backup solution at the moment. Yet, we strongly recommend that you maintain a remote backup to avoid any hassles during any ill-fated incident.

How will purchasing Business Email benefit me?

As opposed to free email solutions, you can give your business a more professional image with Business Email by getting email that is branded with your company’s domain name (ex. sales@mybrand.com). In addition, you also benefit from our advanced email technology that gives you the least latency and industry-best uptime, scalability and reliability. An email service being served out of the cloud also means no IT, hardware, software, bandwidth or people costs. And the best part is that you can add email accounts as and when your team grows.

Which Email Clients and protocols are supported?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

How do I use my Webmail Interface?

To access your Webmail Interface, you can use the white-labelled URL: http://webmail.yourdomainname.com. Once on the log in page, you would need to login with your email address and the corresponding password.

Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. Our fluidic webmail, built on HTML 5 & Javascript, is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

What is the space provided per Email Account?

Each email account comes with 5 GB space dedicated to emails.

What ports do I need to use for Email Hosting?

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.

Can I create mailing lists?

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase.

What is your SPAM policy?

We take a zero tolerance stance against sending of unsolicited email, bulk emailing, and spam. Safe lists, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Can I use Auto Responders?

Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic, pre-set reply to an email, as soon as it is received at this email address. You can find out more about setting up an auto-responder from our knowledge base.

How will I purchasing Enterprise Email benefit me?

By purchasing an Enterprise Email package you take advantage of our advanced email technology, to give you the least latency and industry best uptime, scalability and reliability. An email service being served out of the cloud also means no IT hardware, software, bandwidth or people costs, and a simple pay-as-you-grow model.

What typical features does an Enterprise Email provide over Personal Email?

Enterprise Email supports a number of features that aren’t available in Personal email. Shared calendaring, global contacts, push synchronization for mobile devices, MS Outlook & Mac OSX.

Which Email Clients and protocols are supported?

Each email account comes with 30 GB space.

Is Google Workspace compatible with the email client I use today?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

How do I use my Webmail Interface?

To access your Webmail Interface, you can use the white-labelled URL: http://webmail.yourdomainname.com. Once on the login page, you would need to login with your email address and the corresponding password.

Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. Our responsive webmail, is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

What is the space provided per Email Account?

Each email account comes with 30 GB space dedicated to your emails and attachments.

What ports do I need to use for Email Hosting?

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.

Can I create mailing lists?

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase.

What is your SPAM policy?

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. Safe lists, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Can I use Auto Responders?

Yes, you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following KnowledgeBase article.

Can I use my existing domain with Google Workspace?

Yes, you can use an existing domain with your Google Workspace order.

What happens to my existing mail, contacts, and calendar data when I move to Google Workspace?

When switching to Google Workspace from another program or web service, you and your users can bring your existing mail, contacts, and calendar data with you. You have a variety of options for migrating data into Google Workspace, depending on the size of your organization and the system you’re migrating from. Tools are available for migration from Microsoft Exchange, Lotus Notes, IMAP servers and other Google accounts.

What is the space provided per Email Account?

Each email account comes with 30 GB space.

Is Google Workspace compatible with the email client I use today?

In addition to accessing Google Workspace mail from the Gmail web interface, you can send and receive mail from your favorite desktop client. Depending on the client, you can use either the IMAP or POP mail protocol. If you’re switching to Google Workspace from Microsoft Exchange or some other Outlook service, you can use Google Workspace Sync. This is a plug-in for Outlook 2003, 2007, 2010 or 2013 that lets you use Outlook to manage your Google Workspace mail, calendar and contacts—along with your Outlook notes, tasks and journal entries.

Which Email Clients and protocols are supported?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.

Is there any Money Back Guarantee for Google Workspace?

No. Unfortunately, we do not offer any Money Back Guarantee with Google Workspace as it is not extended to us by Google.

How do I transfer the current free @gmail.com email to @mydomainname.com?

Once you purchase your Google Workspace account (google business email), you will get access to email transfer solutions. Tools are available for migration from Microsoft Exchange, Lotus Notes, IMAP servers and other Google accounts.

Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. The Gmail interface is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.

Can I manage multiple domains with Google Workspace?

If your organization acquires a new domain name or does business at multiple domains, you can add all your domains to your account at no extra cost. Users can then have identities at one or more of your domains while sharing services as part of a single organization. And you manage your domains from the same Admin console. You add a domain as either a separate domain or domain alias, depending on how you plan to use it.

If I only want one of the products, do I have to buy the entire suite?

Yes. Google Workspace is designed as an all-in-one solution with integrated tools that work seamlessly together. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets or Slides, collaborators automatically receive email alerts. With a single click, you can launch a Hangouts video meeting from your inbox or calendar. Using these tools as a complete package improves productivity while giving your business the most value. However, you are welcome to purchase the suite and only use the services of your choice.

Can I create mailing lists?

Yes, you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list.

What is your SPAM policy?

When you sign up for a Google Workspace account, you agree not to use the account to send spam, distribute viruses, or otherwise abuse the service. All users on your domain are subject to these agreements, which are part of the Google Workspace Acceptable Use Policy. If Google identifies a Google Workspace user who is violating these agreements, we reserve the right to immediately suspend the user. If the problem is domain-wide, we reserve the right to suspend the entire account and deny administrator access to all the Google Workspace services. In such cases, we send a notification to the registered secondary email address for the domain administrator.

Can I use Auto Responders?

Yes, you can. Use Gmail’s vacation responder to let people know that you won’t be able to get back to them right away. While your vacation responder is turned on, Gmail will send your reply to people who email you.

Can I transfer my existing Google Workspace?

Yes. During the transfer, we move all your email accounts from the old provider to us by keeping the data intact. However, your existing tenure with the other provider, if any does not get moved to us.

What is an SSL Certificate?

An SSL Certificate is a digital certificate issued for a domain by a central authority called the Certificate Authority. To be issued an SSL Certificate, you must purchase an SSL Certificate and then go through a verification process conducted by the Certificate Authority.

Why should I buy an SSL Certificate?

An SSL Certificate does 2 things: a. Encrypt the information sent from your user’s browser to your website b. Authenticate your website’s identity. By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details.

Do SSL Certificates work in all browsers?

Do SSL Certificates work in all browsers?

Can I upgrade my SSL Certificates?

Unfortunately, we don’t support upgrades/downgrades at the moment. If required you can purchase a new certificate and install it on the same web server as the old certificate.

Do I need technical expertise to set up an SSL Certificate on my website?

While it isn’t difficult to install an SSL Certificate, it does involve following a series of steps. You can find more information in our KnowledgeBase.

What is Sitelock?

SiteLock is a cloud-based website security solution for small businesses. Its state of the art auto-detection capability for online security threats helps prevent malware injections and more.

Do you get Money Back Guarantee with Sitelock website security?

We does not provide a money-back guarantee on any of the SiteLock website security plans.

Why will just a SSL certificate not suffice for your website?

A SSL certificate is used to encrypt a connection between the browser and server. However, SiteLock security protects the database where this information is stored. It scans your website files and applications and protects them from malware attacks.

What types of scan are available with Sitelock website security?

The following Website Security Scans are included:

  • Daily Malware Scan
  • Daily FTP Scanning
  • Website Application Scan
  • SQL Injection Scan
  • Cross Site Scripting (XSS) Scan

How are Sitelock security plan billed?

SiteLock Website Security plans are billed on one-year terms.

How do you install Sitelock website security?

To install SiteLock, you need to update your FTP details on the SiteLock admin panel and validate that you own the website. This triggers a scan and your SiteLock is good to go. You can include the JavaScript snippet that SiteLock provides in the footer of your website to display the Trust Seal.

Can the panel be accessed by a URL?

You can access the SiteLock Panel from the SiteLock Management page. However, you cannot access the Panel directly through a URL.

What is CodeGuard?

CodeGuard is a website backup service that focuses on best practices to protect customers’ data. Passwords, databases and website backups are encrypted and secure connections are utilized if needed. Annual vulnerability testing is conducted by another agency to check for a data breach or successful hacks.

Does CodeGuard have Money-Back Guarantee?

Yes, you get a Money-Back Guarantee with our CodeGuard Website Backup Service.

Is it possible to switch between CodeGuard plans?

Yes, as per your needs, you can switch between CodeGuard plans anytime you want.

Can I backup multiple websites if I have to?

Yes, you can. However, we suggest that you upgrade to a higher plan, if you have a requirement for multiple website backups.

Where is the website backup stored?

All website backups are stored on AWS Simple Storage System, known as S3, storing redundant copies of data across multiple geographies and facilities. It is one of the most reliable data storage systems.

Will I have to set up cron jobs for website backup?

You don’t need to do that with CodeGuard Website Backup Service.

What credentials would I need for the CodeGuard Website Backup Service?

You would need the following information for CodeGuard:

  • Website URL
  • Hostname/IP Address
  • SFTP/FTP Username
  • SFTP/FTP Password
  • Port Number
  • Root Directory

What is a Premium Domain?

Premium Domains are highly sought after domain names made up of important keywords and brand friendly words/phrases. They are usually privately owned and are sold at a much higher price than an ordinary domain name.

Why are Premium Domains so expensive?

Typically, Premium Domains are short, popular names that contain important keywords/keyphrases and hence command a higher value. Since they have been registered previously, they are well-established and boast of a higher page rank on the search engines. Hence, because they are well-geared to attract more traffic, they come at a higher price which is reflective of their value.

Will renewal rate for Premium Domains be as expensive?

No. In most cases, Premium Domains renew at the regular price of that TLD.

How do I search for a Premium Domain?

We have a dedicated page that allows you to search for Premium Domains under the Domains Tab. Alternatively, when you perform a regular domain search, we will show you the best available Premium Domains that closely match the domain you’ve searched for. Finally, if the domain you searched for via our regular domain search happens to be a Premium Domain itself, it will be prominently highlighted on our results page as a Premium Domain.

What is the procedure to procure a Premium Domain?

After you complete the purchase of a Premium Domain with us, we will proceed to complete the transfer of ownership. This may take upto 5-7 days. A confirmation email will be sent to your registered email address as soon as ownership of the domain has been transferred to your account. You can then proceed to manage the domain as you would manage a regular domain name.

What Can We Help?

We can provide you all sort of web services that you need to grow your business.

Phone :

+65 810 11 226

Email:

support@webs.com.sg




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